Common fixes

• Video will not play — check your connection, or watch something you have already downloaded. Playback links are short-lived, so an app left open overnight may need a pull-to-refresh.
• A download is stuck — open Downloads and tap the paused item to resume it.
• Your list looks empty after signing in — everything you built up as a guest moves to your account, but the screen may need a refresh to show it.
• Notifications are not arriving — they are off until you turn them on in Settings, and the system prompt only appears at that point.

Reporting a comment

Tap the flag on any comment in the thread and pick a reason. Reporting collapses it for you straight away and sends it for review. You can reveal it again from the same row if you change your mind.

Your data

What we store and why, and how to delete your account — which removes everything from both apps.

Still stuck

Email support@jetkreate.com. Telling us your device, the app version from Settings → About, and what you were doing makes it much faster to sort out.